Shipping policy

Last updated: 3 March 2026

Thank you for shopping with Splattelz®! We want your order to arrive safely, quickly, and with no surprises. Below is everything you need to know about how we ship your package of colourful fun within Australia.

📦 Processing Times

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email with tracking details once your order has been packed and shipped.

🚚 Shipping Within Australia

We ship Australia-wide using Australia Post with the option of Standard Shipping or Express Shipping.

We are located in Cairns, Queensland, delivery times may vary depending on location, public holidays, and courier delays.  Please check Australia Post Domestic Delivery Timeframes for your delivery area.

🔄 Order Changes & Address Errors

If you need to update your address, please contact us immediately at
hello@splattelz.com.au

We can update your order only if it has not yet been shipped.
Once your parcel has been lodged with the courier, we are unable to make changes.

❗ Lost, Delayed, or Damaged Parcels

Once your order has left our warehouse, delivery times and handling are managed by the courier. However, we’re always here to help.

If your parcel is delayed

Check your tracking link first. If something looks unusual, get in touch and we’ll follow up with the carrier.

If your parcel is marked delivered but you didn’t receive it

Please check:

  • Your letterbox
  • Around your property
  • Neighbouring homes
  • Safe drop areas
  • Delivery photos (if provided)

If you still can’t locate it, contact us within 7 days.

If your order arrives damaged

Email us at hello@splattelz.com.au with:

  • Your order number
  • Clear photos of the damage
  • Clear photos of the packaging

We’ll sort it out promptly.

📬 Incorrect or Returned-to-Sender Parcels

If a parcel is returned to us due to:

  • An incorrect or incomplete address
  • Failure to collect
  • Refusal of delivery

We can reship it once a new shipping fee has been paid.

Shipping fees are non-refundable once the order has been dispatched.